Today, auto manufacturers and OEMs are vastly dependent on dealership management systems (DMS) to customize manufacturing according to customer preferences. This customer-centric approach is resulting in many dealers updating their legacy systems to mobile platforms and cloud to engage customers and build data for future references. Successfully managing and growing dealership in a customer-driven marketplace needs more than just software. To that end, many solution and service providers who understand the pain points of dealerships are investing in advanced technologies to customize their offerings to automate dealership management processes and achieve greater productivity.
In this regard, artificial intelligence (AI) based tools like virtual assistants and chatbots are helping auto dealers manage their inquiries online. These applications work best for the basic level of customer services, like checking the availability and booking an appointment for vehicle service. Besides, by utilizing virtual reality (VR), it is becoming possible to acquaint customers with the look and feel of car interiors through a 360-degree viewing experience.
Cloud-based DMS is helping dealers who have multiple branches in assessing the performance of those offices from a central place. Moreover, the cloud feature also protects the dealership data from loss or theft. The additional benefits of cloud-based DMS software include reduced IT infrastructure and maintenance costs and greater flexibility for upgrading/downgrading cloud services on an as-needed basis. On the other hand, big data analytics is providing valuable insight into dealership operations. It is allowing executives and dealership managers to identify and focus on the core drivers of profitability.
At this juncture, there is a wide variety of solutions and service providers entering the industry with a set of advanced and integrated dealership management solutions and service offerings. To help companies navigate through the best-of-breed dealership management solution and service providers, Auto Tech Outlook has compiled this edition. Besides, the magazine also comprises insights from thought leaders in the sector on the industry trends, best practices, recent innovations, and their advice for the aspiring CIOs.
We present to you Auto Tech Outlook’s “Top 10 Dealership Management Solution Providers – 2020.”