Today, automotive dealers who rely on old and antiquated customer engagement processes find it hard to compete against dealerships that have digitalized their operations as customers expect more tech-driven and sophisticated experiences. This customer-driven market evolution is driving a majority of dealers to update their legacy systems to mobile platforms and cloud to engage customers and build data for future references.
Today, most customers ask for personalized treatment from their automotive dealers and hope to gain value out of their car buying experience. And with a dealership management solution, a dealership can automate cumbersome tasks, optimize processes, and simplify customers’ ability to communicate their needs to the dealer effectively. AI-powered solutions also eliminate instances of human intervention, reducing the
likelihood of errors and maximizing overall efficiencies. Alternatively, on the operational side, dealers can assess sales reports and financial performances of their team via the dealership management solution’s reporting and analytics modules.
Companies today are being constantly challenged by a decrease in turnaround time, stringent quality measures, audit compliances, and increasing globalization. In light of this, it has become imperative that firms structure their processes to align with market opportunities and adopt the right technology to serve their customers better and gain a competitive edge. This edition of Auto Tech Outlook features companies at the forefront of delivering auto dealership management solutions. Auto Tech Outlook’s editorial board has assessed and shortlisted some of the most prominent organizations in the industry. We present to you the “Top 10 Auto Dealership Management Solution Companies – 2021.”