Rex Lamb, President
With the popularity of shared riding and doorstep car rental services, car sales have been on a downward slope for the past few years. However, the recent COVID-19 pandemic is turning the trend around and pushing it toward a profitable growth trajectory. Due to concerns over personal hygiene and fear of infection, people’s preferences are now shifting back to traveling in their private vehicles rather than shared or public transport. The same concerns are also making customers opt for online and contactless modes of purchasing. Even though online car dealerships are still in their infancy, there is no denying that an integrated ‘phygital’ experience will bring together the best from online and brick-and-mortar stores to create a contactless yet an engaging in-store car purchasing experience. For example, imagine using something as simple as QR codes to tag vehicles in a dealership’s parking lot. When potential customers walk in, they can simply scan the code on their preferred car (using the camera on their phone) to access all the necessary details from the car dealer’s website, thereby eliminating a crucial human touchpoint.
Notably, this idea is being implemented to great effect by goIDit. The company provides an intuitive and innovative solution for car dealerships across the U.S. to simplify the interactions between dealers and customers. goIDit offers a QR code-based solution to amplify the usefulness of online sales tools that can act as a virtual salesperson. “We are innovating the car dealership space to help dealers deliver vehicle information to their customers more efficiently,” enthuses Rex Lamb, president of goIDit.
A Proven Solution for Auto Dealers
What makes goIDit’s solution stand apart is its vast experience in the auto dealership space. Even though the solution is proving to be extremely beneficial amid the current social distancing norm, it was developed long before the pandemic. Founded in 2014, goIDit has always been focusing on helping car dealers ensure that their customers are getting the same level of service, whether sales executives are busy or not, and even on holidays. Talking about the genesis of goIDit, Lamb highlights that dealerships traditionally spent a tremendous amount of resources on websites to find new prospects. While these online efforts did show improvements in marketing and productivity, there always remained one significant challenge: communicating the relevant information to potential customers when they arrive at a dealership. Especially if the sales executives are busy with other customers, car dealers often feel short-handed during peak times. To address this, Lamb and his team intuitively designed their solution around the speedy resourcefulness of QR codes to extend an online shopping-like experience directly at the dealership location.
Highlighting the benefit of this approach, the president says, “Our technology helps the dealership bridge the gap between where they are today and where they need to be for making customers feel safe and comfortable during a contactless purchase.”
Leveraging the Ingenuity of QR Codes
The QR codes automatically link the tagged vehicle to the corresponding vehicle description page (VDP) on the dealer’s website. While it definitely helps potential customers enjoy the self-service features, it also creates an ecosystem of convenience for dealers. For instance, with the help of the QR code, dealerships can easily find, track, and control their inventory by gathering real-time insights about each vehicle in their parking lot. The customers, on the other hand, can use their smartphones to scan the QR code of their preferred vehicle and be directed to the VDP that contains every detail of the car. The website can also provide pricing and other financial support information to streamline the brokerage of a new sale. Customers can then communicate virtually with the staff using the existing communication channels on the website to the customer to finalize their decision. This approach will give customers the option to follow the social distancing norms while enjoying the physical shopping experience they desire.
What’s more? goIDit’s QR code-based solution utilizes every source of information—from potential buyers visiting a dealer’s website to the dealership’s vehicle inventory updates—and helps the business automate many of their management operations and optimize existing sales-oriented functions. As shoppers scan the codes to get vehicle details, goIDit notifies the dealership about the vehicles being viewed in their lot. It also helps the auto dealer to serve the shoppers better when they visit their dealership.
Staying Ahead of the Curve
As Lamb underscores, the success of a technology is not only in its capabilities but also its effortless adaptability. And, for that reason, goIDit took its time to craft a solution that is easy to implement and simple for users to follow, ensuring that the new technology is used to its maximum potential. “In order to make our clients successful in the dealership space, we deliver value through technology,” underscores Lamb. He credits goIDit’s research and development engineering staff, software architects, developers, and the young and vibrant business development team for creating such a robust and flexible solution.
When implementing the goIDit solution for a client, the company first imports all the current inventory information and sets up a process to refresh it daily without having to integrate with the client’s dealer management software (DMS), thus saving time and cost. goIDIt also offers a mobile application exclusively to the dealers to better equip their sales representatives and streamline the internal workflows.
In the next step, the goIDit preprinted, waterproof QR codes are onboarded for each vehicle. The system then searches for the URL of the VDP and automatically links it with specific QR codes. “The unique serial number not only ties the vehicle to the VDP but also our cloud database,” adds Lamb. As a result, any changes in the inventory due to a recent sale can be updated on the goIDit database in real-time.
A Gift That Doesn’t Stop Giving
Lamb and his team have taken another step toward improving all aspects of the traditional car dealership with the company’s key tracking wireless sensor technology. This feature helps dealers quickly narrow down the right key for a particular car when a customer arrives at the dealership. Instead of searching for the right key from ‘mixed bags’ of keys at different service desks, the executive can open the goIDit app, search for the vehicle, and it will show them on a map where the car and its key are located. Such CX-oriented features make goIDit’s solution a game-changer for businesses in the car dealership space.
"We are innovating the car dealership space to help dealers deliver vehicle information to their customers more efficiently"
To further elucidate on goIDit’s capabilities, Lamb shares the story of a large dealership that maintained multiple car lots in different locations. The client found it difficult to keep track of their inventory and faced unnecessary delays in locating specific cars when a customer visited. After reaching out to goIDit, Lamb and his team seamlessly integrated their solution with the client’s DMS and organized every vehicle accordingly, assigning each car its unique QR code. Following the implementation, the client experienced smooth inventory management with minimal downtime and achieved desirable results.
Implications for the Post-COVID-19 World
While goIDit developed its solution long before the COVID-19 outbreak, the necessity of such a solution is now all the more evident with the social distancing norms in place. The dealerships are now looking at creative ways to facilitate social distancing for customers and yet provide all the information they need to make a purchasing decision. goIDit believes that the trend will inarguably snowball into the post-COVID-19 world as well because of its easy—and already field-tested—way to automate the interaction between a prospective customer and a dealership.
Moving forward, the company intends to bolster its research and development to improve its product continually. “Our young, energetic, and agile workforce is set to help dealerships solve all their underlying issues and streamline their transition from the traditional ways of conducting business,” concludes Lamb.